topic Re: Service disconnected in Get Support

Service disconnected

MarinaLensu — Tue, 17 Oct 2023 01:54:05 GMT

My service got disconnected. SIM card is showing SOS

Re: Service disconnected

hairbag1 — Tue, 17 Oct 2023 01:57:55 GMT

how old is your cellphone ? Did you just buy it recently ? I'm asking as I wonder if it wasn't reported as stolen or blacklisted somewhere .

Re: Service disconnected

MarinaLensu — Tue, 17 Oct 2023 02:03:38 GMT

No. It is not

Re: Service disconnected

hairbag1 — Tue, 17 Oct 2023 02:06:12 GMT

@MarinaLensu

use this link to message the CSA people for their help. Give them as much account info as you can ...ie, account number, cell number, name on account etc.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Service disconnected

esjliv — Tue, 17 Oct 2023 02:21:48 GMT

@MarinaLensu - move your SIM card into another phone to ensure this is not a phone issue.

IF you don't have another phone try turning the phone off, removing your SIM card, then gently placing it back in. Restart your phone.

When you call 611 (or # 1-855-478-2542 or # 1-855-4PUBLIC from another device), what is your status?

Re: Service disconnected

MarinaLensu — Tue, 17 Oct 2023 02:42:02 GMT

Thank you for your reply!
when I call 611 they can’t locate my phone number

Re: Service disconnected

hTideGnow — Tue, 17 Oct 2023 02:45:52 GMT

HI @MarinaLensu same result with 1-855-4PUBLIC? if they cannot locate your account, you have missed the payment date. If it was not too long, agent might be able to restore it for you, but you still need a new sim card and activate a new account.

Submit ticket with agent and discuss with them for a solution:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437