topic Re: How and where do I send a message to @CS_Agent in Get Support

How and where do I send a message to @CS_Agent

Phil123123 — Tue, 17 Oct 2023 00:40:09 GMT

How and where do I send a message to @CS_Agent? I need tech support but everytime in try to get a support ticket I get error code 404 even after clearing all cashe and cookies.

Re: How and where do I send a message to @CS_Agent

softech — Tue, 17 Oct 2023 00:42:50 GMT

@Phil123123

Chatbot ticket system has been having issue, please engage support by direct message here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Of course, we can try to help if your can share your questions here

Re: How and where do I send a message to @CS_Agent

HALIMACS — Tue, 17 Oct 2023 01:00:55 GMT

@Phil123123

Is your issue the same as the one from yesterday wherein you were trying to get your voicemail to cut in earlier?

From this thread you started:

How do I get my voicemail to come on after 4 rings... - Community (publicmobile.ca)

Re: How and where do I send a message to @CS_Agent

esjliv — Tue, 17 Oct 2023 01:42:58 GMT

@Phil123123 wrote:
How and where do I send a message to @CS_Agent? I need tech support but everytime in try to get a support ticket I get error code 404 even after clearing all cashe and cookies.

@Phil123123 - do not use the "@" symbol with private messaging any member (including Public Mobile customer support agents). The "@" symbol is only used to tag members here on the Community Forum, not used in Private Messaging.

Go to your ENVELOPE at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message. Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support.

@J_PM so many members are confused by this so much more since the upgrade this year.

Can the below be corrected, meaning take away that '@' symbol in the text box below? ALSO, can it be more obvious on how to contact and private message customer support?