topic Re: Locked out in Get Support

Locked out

Terryscell — Tue, 17 Oct 2023 01:51:28 GMT

I am locked out because of password; too many attempts. Cannot sign in. At all.

Locked out for 2 weeks, not one hour.

Used Incognito, tried on App and on-line. Both ways, blocked.

PM's solution is "Sign in to get help". I cannot sign it; that's the problem!!!

Please suggest a viable fix, to avoid this loop.

Thanks, Terry.

Re: Locked out

HALIMACS — Mon, 16 Oct 2023 23:17:10 GMT

Definitely reach out to customer support for help @Terryscell .

To contact a Customer Support Agent, send a private message to Customer Support Agent by clicking here.

You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.

Re: Locked out

HALIMACS — Mon, 16 Oct 2023 23:21:27 GMT

@Terryscell

I presume you registered an Eversafe ID and profile @Terryscell

If not yet, do so here:

Re: Locked out

Terryscell — Mon, 16 Oct 2023 23:37:13 GMT

Many thanks.

I fiddled with Community sign-on, and for a reason that escapes me, my account suddenly popped up.

And, it's now available on the PM App, too.

Absolutely no idea what I did, but the steps of your suggestion started something.

Thanks,

Terry.

Re: Locked out

esjliv — Mon, 16 Oct 2023 23:37:42 GMT

@Terryscell - are your services working?

When you call 611 (or # 1-855-478-2542 or # 1-855-4PUBLIC from another device), Public can still find your account, right?

Note that accounts/numbers are lost if in nonpayment suspended status for over 90 days or have been ported out to another provider.

Re: Locked out

HALIMACS — Mon, 16 Oct 2023 23:39:54 GMT

Excellent @Terryscell

Glad to hear!

Re: Locked out

Terryscell — Mon, 16 Oct 2023 23:42:30 GMT

Many thanks, again.

You have given me a direct link to CS, which I could not find before.

All seems fine, now, but if I need it in the future, it's available.

Have a good day,

Terry.

Re: Locked out

Terryscell — Tue, 17 Oct 2023 00:19:40 GMT

Thanks,

All seems fine, now. I started the Eversafe process, and somehow (I don't know how) it triggered an unlocking of my account.

Payment was never an issue; it's automatic.

Though, my profile does say "Not registered, expires later in Oct".

Since I have been a customer on AutoPay for 3 years, I'm ignoring that.

Thanks for the suggestions.

Re: Locked out

Terryscell — Tue, 17 Oct 2023 00:20:21 GMT

Thanks, will do.