topic Re: Will not accept my new payment and renew subscription in Get Support

Will not accept my new payment and renew subscription

AnthonyOostenda — Mon, 16 Oct 2023 22:11:54 GMT

I cannot process payment and renew subscription because public mobile system says "Sorry, we're not able to process your payment at this time. Please try again later."

Please help. My phone service has canceled. My credit card info is updated. What can you do??

Also, I want my subscription to auto-renew.

@CS_Agent

Re: Will not accept my new payment and renew subscription

Chalupa_Batman — Mon, 16 Oct 2023 22:10:17 GMT

Hey @AnthonyOostenda

You can try via the phone app? If so, wait just over an hour as the system may have locked you out.

How to change credit card on phone app

Download the app from the app store if you already haven’t.

Sign into your app.

When your app opens you’ll be in the My Account tab. You will see a plus button at the bottom left above the My Account tab. Click on it.

Once you’ve clicked on it, go to Payments

The next screen you’ll want to click on Manage Subscription.

The next screen will give you the option to change your credit card information when you click on Manage Payment Method.

There you will be able to enter a new credit card and expiry date. Click on Save and you're good to go.

Re: Will not accept my new payment and renew subscription

AnthonyOostenda — Mon, 16 Oct 2023 22:11:38 GMT

@CS_Agent

Re: Will not accept my new payment and renew subscription

AnthonyOostenda — Mon, 16 Oct 2023 22:13:01 GMT

My new credit card was already accepted online. Where it is hung up is at the payment step.

Re: Will not accept my new payment and renew subscription

Chalupa_Batman — Mon, 16 Oct 2023 22:18:05 GMT

That doesn't work here. If you need a CS Agent you can reach them at this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on the top right corner mailbox

Re: Will not accept my new payment and renew subscription

AnthonyOostenda — Mon, 16 Oct 2023 22:25:06 GMT

My new credit card was already accepted online. Where it is hung up is at the payment step. Are you saying that somehow it would be more effective to use the app over web?

Re: Will not accept my new payment and renew subscription

Chalupa_Batman — Mon, 16 Oct 2023 22:31:55 GMT

I myself prefer using the app. I've been more successful. But that's me. Plus this website is known to have cache issues which cause problems in different areas of the site. So if the card was accepted, then go to the app and give it a try to set it up as your monthly payment. If that doesn't work, then please use the link below to get help.

Re: Will not accept my new payment and renew subscription

esjliv — Mon, 16 Oct 2023 23:57:30 GMT

@AnthonyOostenda - you are tagging "CS_Agent". But this community is where other customers/members, just like you, help one another with public mobile issues. Here everything is PUBLIC, please do not share any personal info.

Did you mean to private message "CS_Agent"?

Go to your ENVELOPE at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message. Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support.

Re: Will not accept my new payment and renew subscription

Ox — Mon, 01 Apr 2024 04:41:31 GMT

From my experience, you can solve the problem by using different browser.

firefox not work; edge, not work; chrome worked.

It's kind of frustrating, because I got a working credit card. Firefox+ the same credit card works for other website, but failed again, and again and again for publicmobile.