topic Re: Call drops when friend does not pick up and I cannot leave voicemail. in Get Support

Call drops when friend does not pick up and I cannot leave voicemail.

Haiji — Tue, 17 Oct 2023 01:46:20 GMT

My friend has a landline with BELL. When I call and they do not pick up, the call drops and I cannot leave a message.

When I called Bell, they said it was a problem with my provider, it's not on there end. I have tried on three public mobile phones and they all have the same problem. Doesn't seem to be an issue with other phones.

Re: Call drops when friend does not pick up and I cannot leave voicemail.

Meow — Mon, 16 Oct 2023 22:29:22 GMT

Did you try on 3 DIFFERENT SIMs or same SIM on different phones?
Never had such issue... unless Bell rejects your number for some reason.

Re: Call drops when friend does not pick up and I cannot leave voicemail.

esjliv — Mon, 16 Oct 2023 23:53:32 GMT

@Haiji - are all these public mobile accounts/phone numbers new activations? If so, perhaps this is just temporary. If these 3 public mobile numbers are only affected by this one Bell landline and it continues like this I'd suggest to contact customer support to inquire.

Methods to contact Public Mobile Customer Support (CSA) below:

1-Normally Faster - use this link to: Get Help With Public Mobile Chatbot], also found in various places in Public webpages, and bottom right corner of the page (See the Chat Bubble),

2-OR, go to your ENVELOPE at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message. Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support.

Re: Call drops when friend does not pick up and I cannot leave voicemail.

Haiji — Wed, 25 Oct 2023 01:21:28 GMT

Hi esjliv, thank you for taking the time to reply.

All three of these numbers have been in use with Public Mobile for years now. I didn't know about CSA, I think I'll have to contact them. Thanks again!

Re: Call drops when friend does not pick up and I cannot leave voicemail.

Haiji — Wed, 25 Oct 2023 01:22:22 GMT

It was 3 different sims/numbers on 3 different phones. Thanks for trying to help and letting me know it's not an issue you've had.