topic Re: I can log on PM community, but I cannot log on my account in Get Support

I can log on PM community, but I cannot log on my account

Helenchang — Mon, 16 Oct 2023 21:26:30 GMT

I need to log on my account to Chang payment mothod, can someone let me know how I can log on my account with eversafe

Re: I can log on PM community, but I cannot log on my account

hTideGnow — Mon, 16 Oct 2023 21:29:12 GMT

did you ever login since EverSafe login was used? What error you got?

did you try forgot password ?

if you cannot login My Account, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I can log on PM community, but I cannot log on my account

BKNS27 — Mon, 16 Oct 2023 21:31:59 GMT

@Helenchang

When you activated your SIM, you are required to create an Eversafe ID for your account.

Just put in your registered email and password. A 2FA code will be sent by text on your phone so just enter it to get into your account.

Re: I can log on PM community, but I cannot log on my account

Helenchang — Mon, 16 Oct 2023 21:40:20 GMT

My issue occurred since Evers age was introduced. I was able to login before eversafe was introduce. After I registered with eversafe, I cannot login in my account anymore. I am not a new customer, but ever safe taok me to new customer activation screen, no any other options.

Re: I can log on PM community, but I cannot log on my account

HALIMACS — Mon, 16 Oct 2023 21:44:35 GMT

@Helenchang

you need to register an Eversafe profile and you will then be able to log into your self-serve account.

Create Eversafe

You can then either login on the Public Mobile app or on the web page.

Re: I can log on PM community, but I cannot log on my account

Johnny08 — Mon, 16 Oct 2023 21:44:03 GMT

If you’re able to log into the community but not log into your account using EverSafe it is most likely because the phone number you ported over or the new phone number you set up hasn’t been complete yet. To set up and log into your account using EverSafe, you must enter the code sent to your device via text. If you don’t receive a code, there is an issue with the port. Please allow up to 5 hours for the number transfer to complete.

Re: I can log on PM community, but I cannot log on my account

Helenchang — Mon, 16 Oct 2023 21:49:52 GMT

I can receive the OTP code and log on, then I was taken to new customer activation screen, no other option. I am not able to manage my account.

Re: I can log on PM community, but I cannot log on my account

Helenchang — Mon, 16 Oct 2023 21:52:10 GMT

I registered with ever safe account, but unable to self account, after log in eversafe account, I was taken to the new customer activation screen, no other option available.

Re: I can log on PM community, but I cannot log on my account

Johnny08 — Mon, 16 Oct 2023 21:55:55 GMT

If you’ve verified your account through EverSafe and that still hasn’t fixed the issue, try signing in from both an internet browser and the app. If one option doesn’t work, try the other. Let me know how you make out!