topic US Services are not working in Get Support

US Services are not working

Katbedn077 — Mon, 16 Oct 2023 21:06:20 GMT

I purchased the 15 days services talk/text/data. After one day it stopped working

Re: US Services are not working

computergeek541 — Mon, 16 Oct 2023 21:12:18 GMT

@Katbedn077 wrote:
I purchased the 15 days services talk/text/data. After one day it stopped working

Is this a raoming add-on? If you haven't already tried, please try restarting your pyhone. If you've travelled to a different location, it's possible that the signal is weak there.

Re: US Services are not working

Katbedn077 — Mon, 16 Oct 2023 21:16:35 GMT

It is roaming: 3GB data, talk, text ($30). It was working last night from the same location. Now the phone states "Emergency calls only"

Re: US Services are not working

BKNS27 — Mon, 16 Oct 2023 21:18:38 GMT

@Katbedn077

Try manually connect to T-Mobile or AT&T network in your Cellular Network. Depending on the cell tower location near you. One might be better than the other one.

Re: US Services are not working

Katbedn077 — Mon, 16 Oct 2023 21:23:29 GMT

is there any outage of these networks in New Jersey? Bayonne area.

Re: US Services are not working

HALIMACS — Mon, 16 Oct 2023 22:15:08 GMT

@Katbedn077

when, precisely, did you make the add-on purchase?

The add-on expires 15 days after purchase, not 15 days after entering the US.

I say this only because some other folks have purchased it a week or more prior to their departure, thinking it only came into effect once they enter the US.

If it was less than 15 days ago, and you still cannot get it to function, can you try manually selecting AT&T and or T-Mobile?

And also make sure your roaming is turned on.

Re: US Services are not working

HALIMACS — Mon, 16 Oct 2023 22:17:04 GMT

@Katbedn077

If you have tried all that, and you still can’t get service, ask a customer support agent to consider what may be the issue.

Best case, they can help resolve it, worst case they can credit your account the amount of the purchase.

To contact a Customer Support Agent, send a private message to the Customer Support Agents by clicking here

You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: US Services are not working

Katbedn077 — Tue, 17 Oct 2023 15:19:52 GMT

Purchased one day before trip. Still 11 days of the service left