topic Re: Activation Error in Get Support

Activation Error

Ry5 — Mon, 16 Oct 2023 18:05:42 GMT

I activated my service last night. My credit card was charged, but there was an error. I did not recieve an account number or phone number nor did I get an esim. Can anyone help with this? It asks me to resume activation when I log back into my account. by then I get another error.

Re: Activation Error

JRod — Mon, 16 Oct 2023 18:07:55 GMT

@Ry5

Are you using the desktop website?

Did you download the app and go through the activation process using it? If you didn’t you will have to as all new activations must be completed with the app.

Re: Activation Error

hTideGnow — Mon, 16 Oct 2023 18:07:18 GMT

HI @Ry5

i think you didn't compelete the activation. After the payment, did you download the PM app? You need PM app to pick phone number or arrange porting and complete the activation. Please download the app and complete the activation

Re: Activation Error

Ry5 — Mon, 16 Oct 2023 18:09:51 GMT

I did everything through the app only.

Re: Activation Error

hTideGnow — Mon, 16 Oct 2023 18:11:30 GMT

@Ry5 wrote:
I did everything through the app only.

HI @Ry5

go back to login the app and it should let you pick phone number to complete the steps

if not, please submit a ticket with CS Agent here and agent will help
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation Error

JRod — Mon, 16 Oct 2023 18:12:47 GMT

@Ry5

Since you are a new customer you have two options for support at the moment

There is a live chat specifically for new customers having issues with activation:

https://services.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

Or you can message support through the community mailbox but it might take a little longer for a response:

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

Re: Activation Error

Ry5 — Mon, 16 Oct 2023 18:14:04 GMT

thank you. I submitted a ticket.