topic Re: SOS in Get Support

SOS

Kalll — Mon, 16 Oct 2023 17:16:54 GMT

When I check my account my subscription is up to date, by my phone shows SOS. I have turned the phone on and off, physically taken out the sim. Still SOS. How do I get help with this?

Re: SOS

hTideGnow — Mon, 16 Oct 2023 17:18:11 GMT

HI @Kalll

you have another phone to test the sim card? maybe it is a phone problem? and you tried your phone in another location? maybe network issue

please also check if your phone is blacklisted:

https://www.devicecheck.ca/check-status-device-canada/

Re: SOS

JRod — Mon, 16 Oct 2023 17:19:24 GMT

@Kalll

I would try your sim in another device if you can or reset your network settings to see if that will help your connectivity issue. But if that doesn’t work, you should reach out to customer service to see if they can solve it on their end.

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

Re: SOS

hTideGnow — Mon, 16 Oct 2023 17:24:19 GMT

HI @Kalll

which city you are at? there is another post about the same thing, maybe it is a big network issue