topic Re: Lost sim card in Get Support

Lost sim card

Nishka — Tue, 04 Jan 2022 20:30:30 GMT

I have lost my sim card. Is it possible to get the information from my sim card like the contacts?

Re: Lost sim card

NDesai — Fri, 16 Sep 2016 01:54:45 GMT

I don't think contacts are saved on a sim.

Re: Lost sim card

imm1304 — Fri, 16 Sep 2016 01:55:13 GMT

Hey @Nishka,

Order a replacement sim card asap: https://store.publicmobile.ca/

Once you get the sim card, sign into your selfserve account: https://selfserve.publicmobile.ca/

Click on "Plans & Add-ons" and then click on "Change sim card" and enter the new sim card's serial number.

This will transfer your account tot he new sim card. If you had any contacts saved on your lost sim card, those are gone. But, almost all phones these days have some sort of contacts backup option. Which phone were you using?

Re: Lost sim card

srlawren — Fri, 16 Sep 2016 17:17:37 GMT

Unfortunately if you were storing your contacts on the SIM, as @imm1304 has said, they are gone. Hopefully you were also syncing your contacts to Gmail or an iCloud account (depending on your platform of choice).