topic Locked sim in Get Support

Locked sim

JennD87 — Mon, 16 Oct 2023 17:07:53 GMT

Received my public mobile SIM card in the mail today but I accidentally logged it it is now asking for a PUK code 8 digits long

Re: Locked sim

JennD87 — Mon, 16 Oct 2023 17:08:18 GMT

Locked not logged

Re: Locked sim

hTideGnow — Mon, 16 Oct 2023 17:08:40 GMT

HI @JennD87

for sim card unlock PUK code, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Locked sim

softech — Mon, 16 Oct 2023 17:09:46 GMT

@JennD87

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM Card, SIM cannot be accessed" or on an iPhone's status bar showing "Locked SIM"
open message support here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there.