topic Re: phone calls in Get Support

phone calls

GrandmaH — Sun, 15 Oct 2023 16:11:54 GMT

Since entering the USA I can not receive or make phone calls. Drops calls and when people call in it goes directly to voice-mail. I bought the usa talk and text plan and it shows up in my account.

Re: phone calls

JRod — Sun, 15 Oct 2023 16:15:31 GMT

@GrandmaH

You’ll have to manually connect to T-Mobile if AT&T isn’t working or vice versa, reboot your device between setting changes. You can check here to see if your phone is supported for VoLTE:

https://publicmobile.ca/en/on/get-help/articles/volte

If your phone isn’t supported you’ll have to manually connect to T-Mobile and put your voice and data settings on 2G GSM. T-Mobile is the only carrier in the US that you can use if your phone isn’t VoLTE enabled.

Re: phone calls

maximum_gato — Sun, 15 Oct 2023 16:24:20 GMT

@GrandmaH

Chances are unless you have a recent new fangled smartphone or relatively new iPhone your phone does not support VoLTE ( voice over LTE/4G). That means you need to manually connect to T-Mobile and to begin with make sure the network preference is set to autoconnect (2G/3G/4G LTE).

if you give us your approximate location in the US and destination and the make and model of your phone we can help by telling you your likelihood of connecting to the 2G network for voice services.

Re: phone calls

GrandmaH — Mon, 16 Oct 2023 12:52:27 GMT

How do I manually connect to TMovile?

Re: phone calls

hTideGnow — Mon, 16 Oct 2023 13:18:12 GMT

HI @GrandmaH

iPhone or Android?

iPhone : Settings> Cellular > Cllular Network (or Network selection)> select off for Automatic switch, then it will show you a list of carriers, pick T-Mobile or AT&T

Android: Settings->Connections>Mobile Networks>Select automatically off, then it will show you a list of carriers, pick T-Mobile or AT&T

Re: phone calls

JRod — Mon, 16 Oct 2023 15:16:23 GMT

What kind of phone do you have?

If you use an iPhone you go into your settings, go to cellular, then click network selection, you press to turn off automatic and then it will show you all the available carriers and you can press on T-Mobile.

If you are on Android there are a few different ways depending on the type of phone.

On Samsung phones you go into your settings, then to connections, then select mobile networks, tap the automatic toggle to turn it off, then it will show you the networks and you can connect to T-Mobile.

On a google pixel you go to your settings, then networks and internet, then tap your SIM, then go to Network, here you can turn off automatic and select T-Mobile.

If you have a different android phone please let me know and I’d be happy to post the specific steps for that device.