topic Rewards in Get Support

Rewards

SweeneyRG — Mon, 16 Oct 2023 12:05:42 GMT

I redeemed Points which I thought were for Canada Data, but it turns out it was for USA data, which is if no use to me. So I went and found more data which I thought was for Canada, as it didn't say USA dats. So I got that and come to find out it was for USA AGAIN! Can customer service help me reverse this so I can get extra Canada Data as I am out of province and need data. Thank you

Re: Rewards

softech — Mon, 16 Oct 2023 12:10:26 GMT

@SweeneyRG wrote:
I redeemed Points which I thought were for Canada Data, but it turns out it was for USA data, which is if no use to me. So I went and found more data which I thought was for Canada, as it didn't say USA dats. So I got that and come to find out it was for USA AGAIN! Can customer service help me reverse this so I can get extra Canada Data as I am out of province and need data. Thank you

@SweeneyRG

for honest mistake like that, PM support should be able to help. Please engage them by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Rewards

mojorising — Mon, 16 Oct 2023 12:14:55 GMT

To contact a CS Agent directly, use the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437