topic Re: Emails not recognized can't login! in Get Support

Emails not recognized can't login!

albicanuck — Wed, 18 Oct 2023 16:09:08 GMT

I have 2 accounts with PM with 2 different emails and passwords. Eversince I registered with your Eversafe crap which promises one easy and safe platform for all my PM accounts I cannot login to neither account for xxxxxxxxx@gmail.com or xxxxxxxxxxx@hotmail.com

Re: Emails not recognized can't login!

NDesai — Mon, 16 Oct 2023 07:12:19 GMT

@albicanuck Please refrain from posting any personal information on this public forum.

Have you tried resetting your accounts passwords? It should let you once you verify through 2FA.
If you are having issues resetting and logging in, you can reach out to PM CS Agent here.

Re: Emails not recognized can't login!

LitlLdy — Mon, 16 Oct 2023 07:22:49 GMT

@albicanuck wrote:
I have 2 accounts with PM with 2 different emails and passwords. Eversince I registered with your Eversafe crap which promises one easy and safe platform for all my PM accounts I cannot login to neither account for xxxxxxxxx@gmail.com or xxxxxxxxxxx@hotmail.com

@albicanuck , please wait a couple more hours. The My Account website & App are still down for maintenance!

Re: Emails not recognized can't login!

BKNS27 — Mon, 16 Oct 2023 08:43:40 GMT

@albicanuck

Try again tomorrow morning since the website is down for maintenance but don’t use the autofill for your login and password.

You need to type in your email address and password so there is a checkmark to the right of the email and password.

Re: Emails not recognized can't login!

Meow — Mon, 16 Oct 2023 15:35:41 GMT

What kind of issue do you face?

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

I have no issue with similar task. Sometimes have to enter a code sent to a phone but otherwise it is smooth process logging in.