topic Re: Porting number issue in Get Support

Porting number issue

SungTran — Mon, 16 Oct 2023 02:50:01 GMT

Hi, I got a text from PM saying that I entered the wrong ESN/MEID while transferring my number to PM. I have read some threads in the Community saying that there is a number I can call to re-activate the porting process. Can someone help? Thanks.

Re: Porting number issue

hairbag1 — Mon, 16 Oct 2023 03:00:13 GMT

@SungTran

click the highlighted envelop icon on top right side of the page.

added...

here's some light reading while you wait for port assistance...

https://www.publicmobile.ca/en/bc/get-help/articles/transfer-your-number

Re: Porting number issue

BKNS27 — Mon, 16 Oct 2023 05:27:25 GMT

I don’t know why people use the IMEI while the previous account number is easily obtained and a smooth porting without any issues.

Re: Porting number issue

computergeek541 — Mon, 16 Oct 2023 05:41:23 GMT

@BKNS27 wrote:
I don’t know why people use the IMEI while the previous account number is easily obtained and a smooth porting without any issues.

Sometimes, IMEI is the best identifier to use (when coming from specific carriers). Also, some carriers make it so that you have to call them to get the account number (ex. Chatr).

Re: Porting number issue

computergeek541 — Mon, 16 Oct 2023 05:43:33 GMT

@SungTran wrote:
Hi, I got a text from PM saying that I entered the wrong ESN/MEID while transferring my number to PM. I have read some threads in the Community saying that there is a number I can call to re-activate the porting process. Can someone help? Thanks.

Unforutnatley, the text message from Public Mobile containts incorrect information. If you look for an ESN or MEID, you won't be able to find either because those aren't used. It's the previously mentioned IMEI that can be used. To make the correction, please open a ticket using the chatbot.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If opening a ticket in the chatbot results in a error message, please send a private message to CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437