topic Overcharged in Get Support

Overcharged

bruce3k — Sun, 15 Oct 2023 17:42:27 GMT

Before I activated my account I have been charged once and during activation I was charged twice. Need some help please.

Re: Overcharged

Yummy — Sun, 15 Oct 2023 17:45:52 GMT

1. One charge could be 'pending' and it will go away after few days from your card account.
2. Did you change plans by any chance after signing up?
3. What your PM account says - what was the charge? Look at payment history.

Re: Overcharged

Chalupa_Batman — Sun, 15 Oct 2023 18:11:13 GMT

Hi @bruce3k

Please remember we are customers just like you.

First and foremost, please contact your credit card company and confirm IF they are two separate charges. One may be just in pending state which confuses people most times. If it is indeed a double charge, please click on the link below to get a CS Agents help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437