topic Re: error while subscribing in Get Support

error while subscribing

luv2cook — Sun, 15 Oct 2023 16:20:30 GMT

I have signed up for a plan with Public, payment has been taken. Got the SIM card on Friday. Started process on Saturday. An error happened when it seemed like I was nearly done the transferring process. I cant log in. Every attempt leads to get new confirmation codes but end up at an error page that says "forbidden A1". I haven't received my SMS from my old provider to confirm transfer. It has been 24 hours. Attempting to "talk" to the chatbot is frustrating. They don't recognize the problem. I have replaced the new SIM with my old one, cleared caches, history and cookies. Nothing working. I just want to know if they sent the porting request to Bell (my old provider). And why cant I log in? Did something go wrong? I cant sign up again as Public says my email is already associated with an account, one I cant sign into.

Re: error while subscribing

JRod — Sun, 15 Oct 2023 16:25:57 GMT

@luv2cook

Please download the PM app and try to continue the activation using that. The desktop site will not allow you to fully go through the activation process. If the error happened using the app did it happen during the port number step? You would have to have entered the old account number from your previous provider and the phone number you wanted to port. You would have received a text from your old provider on that old sim asking you to authorize the port.

If you’ve gone through that or didn’t respond to the text in time I can give you the number to the porting department for support.

Re: error while subscribing

luv2cook — Sun, 15 Oct 2023 16:27:11 GMT

it just keeps asking me to log in or shop new subscription plans which i have already done

Re: error while subscribing

luv2cook — Sun, 15 Oct 2023 16:29:10 GMT

eversafe id says an id with my email already exists

Re: error while subscribing

JRod — Sun, 15 Oct 2023 16:30:17 GMT

@luv2cook

In that case don’t make a new account or purchase anything again.

There is a live chat support you can try specifically for new activations:

https://services.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

Or you can message customer service through the community mailbox but might be slower for a response:

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

Re: error while subscribing

luv2cook — Sun, 15 Oct 2023 16:40:14 GMT

I have been using app on my phone. Yes it happened during porting. I would very much appreciate number to porting department

Re: error while subscribing

hairbag1 — Sun, 15 Oct 2023 16:51:12 GMT

@luv2cook

https://www.publicmobile.ca/en/bc/get-help/articles/number-transfer-port-troubleshooting

Re: error while subscribing

luv2cook — Sun, 15 Oct 2023 17:07:22 GMT

Sorry clicked accepted as solution in error. I did not receive an SMS from my provider and would like the number to the porting department, please.

Re: error while subscribing

JRod — Sun, 15 Oct 2023 17:34:12 GMT

@luv2cook

I sent you the number an hour ago to your community mailbox.

This link will take you right there:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

I would still use the contacts I provided for customer service here to make sure that your account isn’t in limbo so you can be sure that when the porting department re-triggers the port that you won’t encounter anymore issues in the process.

There is a live chat support you can try specifically for new activations:

https://services.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

Or you can message customer service through the community mailbox but might be slower for a response:

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).