topic can a csm contact me about transfer koodo prepaidd number to public mobile in Get Support

can a csm contact me about transfer koodo prepaidd number to public mobile

collrinangel — Sun, 15 Oct 2023 15:24:20 GMT

can a csm contact me about transfer prepaid number to public mobile

like to keep existing koodo number

already registered sim with PM, we have the old Koodo sim number, koodo account number and the new PM sim number

Glenn

Re: can a csm contact me about transfer koodo prepaidd number to public mobile

JRod — Sun, 15 Oct 2023 15:29:28 GMT

@collrinangel

Have you gone through the PM signup 100% yet? You will need to go through the signup for PM fully with the app and choose one of the numbers they have available. Once your account is active and fully setup, you can contact customer service to do the transfer of the Koodo prepaid number for you.

You’ll need to provide them with the account number and the number you intend to port from Koodo.

If you already have a PM account setup and ready to do the transfer please reach out to customer service.

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

Re: can a csm contact me about transfer koodo prepaidd number to public mobile

hairbag1 — Sun, 15 Oct 2023 15:32:59 GMT

@collrinangel

Transferring a Phone Number from Koodo Prepaid

If you wish to transfer an existing numbering from Koodo Prepaid, you will need to first complete your activation with a new number, then reach out to our Customer Support Agents ~~here i~~n order to transfer your existing number to Public Mobile.

added...

heres a link to message the Customer Support...https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: can a csm contact me about transfer koodo prepaidd number to public mobile

maximum_gato — Sun, 15 Oct 2023 15:35:59 GMT

@collrinangel

Once you can access the new pm account you will need to send a detailed message to customer support using the link below. Include both the full name on the koodo account, the koodo phone # and acct# .

Also include:

The full name and address on the pm account.
Email, temporary phone # and 4 digit account pin # (if you are able to set one in the pm self serve account's profile page)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Only include the above info in your private messages with the CS_Agent. Put "porting from koodo prepaid" in the subject line. Good luck and welcome to Public Mobile!

Re: can a csm contact me about transfer koodo prepaidd number to public mobile

Chalupa_Batman — Sun, 15 Oct 2023 16:12:18 GMT

Hi @collrinangel

Try this. It's super easy as I've ported from Fongo to my PM phone.

How to port number from “Blank” to Public Mobile

First, make sure your number can be ported by checking on this link

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do

Or log in to your Public Mobile account

Then on your right side you’ll see this box. Click on Transfer Phone Number.

Then enter the number you want transfer and continue to next step

NOTE: Keep your old providers SIM card inside the phone until you get the confirmation text. Say YES. But wait just a bit longer until you no longer see your old provider's name up top. Once it’s gone, try making a call to test. If you can not make a call using your old providers SIM, the transfer has gone through.