topic Re: Lost E-sim in Get Support

Lost E-sim

Tetiana69 — Sat, 14 Oct 2023 20:47:35 GMT

After resetting the data, access to the e-SIM was lost. How to get a QR code again?

Re: Lost E-sim

softech — Sat, 14 Oct 2023 21:11:22 GMT

did you reset the data or reset your phone? sound like you did a phone reset

for eSIM, if ever it was lost , deleted by mistake or you are changing phone,

you have to re-buy a new one for $5.
Yes, while eSIM is "cool", there are disadvantages as well. For eSIM, if you have a new phone, or if you ever wipe your phone, you will have to re-buy a new eSIM again. There is no such problem with Physical sim card.

To rebuy new eSIM, First, download the app on your new phone, click ⊕ or ⧁ at the bottom left to bring up the menu and go to Subscription & Add-on page, scroll down to the bottom and click Shop SIM Card Now. You can buy and install eSIM from there

Re: Lost E-sim

HALIMACS — Sat, 14 Oct 2023 21:25:39 GMT

@Tetiana69

I don’t understand how resetting data would cause a loss of connection to your e-SIM.

Please try rebooting your device and resetting network connections first.

Re: Lost E-sim

BKNS27 — Sat, 14 Oct 2023 22:31:43 GMT

@Tetiana69

Your QR code is on the welcome to PM email. Just rescan it to your phone and reboot your phone by powering off then back on.

Re: Lost E-sim

Tetiana69 — Tue, 17 Oct 2023 22:03:57 GMT

Thanks for your help, but how can I get my number back on E-sim? I don't want to have a new phone number