topic Re: Activate in Get Support

Activate

JudyD — Sat, 14 Oct 2023 19:29:06 GMT

I need help to activate my new Sim Card. Help please.

Re: Activate

Chalupa_Batman — Sat, 14 Oct 2023 19:30:46 GMT

You have to use the app on your phone to finish the sign up with public mobile. Use WiFi to download the Public Mobile app and sign up and follow instructions. It's easier than you think.

Re: Activate

JudyD — Sat, 14 Oct 2023 19:31:53 GMT

I did all that but without success

Re: Activate

Chalupa_Batman — Sat, 14 Oct 2023 19:33:35 GMT

Well that's odd. What part are you stuck at?

Re: Activate

JRod — Sat, 14 Oct 2023 19:43:06 GMT

@JudyD

Since you are having issues activating with the app there is an online live chat specifically for new customers having difficulty activating which you might be interested in trying out:

https://services.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

EDIT:

Just realizing from a previous post of yours that you aren’t a new customer. If you are only trying to attach a new SIM card to your existing account you can do so by logging into your account on a desktop computer (Mobile has issues with this process), going to the profile tab, scrolling down to “My number” and you’ll see a SIM card number with a pencil icon beside it, you can click the pencil and put in your new SIM card number. This will deactivate your old SIM card and switch to the new one.

You can also click this link to go right there:

https://myaccount.publicmobile.ca/en/account/profile/change-sim-number

Re: Activate

BKNS27 — Sat, 14 Oct 2023 19:44:46 GMT

@JudyD

What step are you having issues on the PM app?