topic Re: Activating SIM Card in Get Support

Activating SIM Card

Meghan3 — Sat, 14 Oct 2023 19:01:58 GMT

I am trying to activate my SIM card and transfer my number but while I was typing in my information to the public mobile app, it would not allow me to enter my current cell service provider account number. I pressed continue anyway and now I am stuck in a loop of signing in and the app not loading the chat window for assistance. Does anyone know if there is anything I can do to resolve this issue?

Re: Activating SIM Card

CharlieWhisky — Sat, 14 Oct 2023 19:16:40 GMT

You can try reinstalling the app. If you’re still having problems here is a link to reach a agent by private message.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activating SIM Card

HALIMACS — Sat, 14 Oct 2023 19:25:28 GMT

@Meghan3

I will send you a number by private message to assist with porting your prior providers number.

To get this message, tap on your avatar and go down to Messages or if there is an envelope icon in the upper right tap on that.