topic Re: Register to an online account in Get Support

Register to an online account

huikangLi1 — Sat, 14 Oct 2023 17:52:47 GMT

Hi,

how do I finishing register to an online account. I already created an email user name and password. But how do I finish register an online account to update my credit card as my credit card information expired.

Re: Register to an online account

JRod — Sat, 14 Oct 2023 17:59:25 GMT

@huikangLi1

Are you a new customer or an existing customer? If you are an existing customer you shouldn’t have to make a new account unless your eversafe account isn’t linked to your existing account. Is it possible that you haven’t logged into your account since the change over to the eversafe system in May?

If that is the case you’ll have to get customer service to link your old account to your new eversafe account.

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

Re: Register to an online account

huikangLi1 — Sat, 14 Oct 2023 18:02:41 GMT

I am a long time existing customer. But I have not register or do not have an online account. I need to create one to log on to it to change my Credit card information.

Re: Register to an online account

JRod — Sat, 14 Oct 2023 18:04:37 GMT

Please click this link below to message customer service, they’ll be able to help you link your new eversafe account to your older PM account.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

Re: Register to an online account

huikangLi1 — Sat, 14 Oct 2023 18:49:52 GMT

talking to the agent now. Thanks

Re: Register to an online account

BKNS27 — Sat, 14 Oct 2023 19:52:03 GMT

@huikangLi1

Create an Eversafe ID by clicking on Sign Up before login to your account.

Re: Register to an online account

Mingliang — Sat, 14 Oct 2023 22:48:10 GMT

Update your credit card, or use another credit card that works