topic Re: Payment cycle changes in Get Support

Payment cycle changes

Morgan5 — Sat, 14 Oct 2023 16:18:01 GMT

Im trying to change my payment cycle because I want my new plan now instead of on the renewal date a week from now. How can I do this, since a week ago I already set it so that the new plan takes effect on my normal renewal date.

Re: Payment cycle changes

DennyCrane — Sat, 14 Oct 2023 16:20:22 GMT

@Morgan5 Are you changing plans too? If so, just cancel the scheduled plan change and then do a plan change immediately. If you're trying to early renew the same plan because you're out of data, you need to send a message to @CS_Agent to ask them to do it for you.

Re: Payment cycle changes

hairbag1 — Sat, 14 Oct 2023 16:27:55 GMT

@Morgan5

if you select Change Now...you're new billing cycle starts right as soon as you successfully change the plan.

added pic..

Re: Payment cycle changes

Morgan5 — Sat, 14 Oct 2023 16:23:40 GMT

I tried but it was a promotion and now it’s expired so it’s not on the list of new plans anymore

Re: Payment cycle changes

DennyCrane — Sat, 14 Oct 2023 16:25:55 GMT

@Morgan5 You'll need to wait for the plan change to to effect on your renewal date then. No way around that. Top up with a data add-on in the meantime.

Re: Payment cycle changes

BKNS27 — Sat, 14 Oct 2023 16:34:33 GMT

@Morgan5

Keep in mind for future reference, if you “change your plan now”. All remaining data will be forfeited and it is not prorated/no refund on your account.

Re: Payment cycle changes

hairbag1 — Sat, 14 Oct 2023 16:37:39 GMT

@Morgan5

no harm in asking the CSA to "Change Now", if that's what you want. Use this link to message them. Give them as much account info as you can..ie; phone number, account number, PM pin number...etc.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment cycle changes

DennyCrane — Sat, 14 Oct 2023 16:40:16 GMT

@hairbag1 They're trying to change into a promo plan that is no longer offered though. CS may be able to help with that, but I have my doubts. I guess it's worth a shot.

Re: Payment cycle changes

hairbag1 — Sat, 14 Oct 2023 16:44:27 GMT

@DennyCrane wrote:
@hairbag1 They're trying to change into a promo plan that is no longer offered though. CS may be able to help with that, but I have my doubts. I guess it's worth a shot. 🤔

I thunk op had the promo plan set to change at next renewal but wants to change it now to alter payment cycle date.

Re: Payment cycle changes

DennyCrane — Sat, 14 Oct 2023 16:44:51 GMT

@hairbag1 Correct. An automated batch process will take care of the change at next renewal. I have my doubts front line agents have access to an expired plan. I could be wrong though.

Re: Payment cycle changes

Meow — Sat, 14 Oct 2023 16:54:13 GMT

Billing cycle is 30 days. If you manage to change billing cycle (which might cost you!) eventually your desired billing date will change over time.