topic Re: Payment info in Get Support

Payment info

Jaydaniels — Sat, 14 Oct 2023 14:07:37 GMT

I can’t update my payment info. When attempting to create a ticket, I get an error message. @Support

Re: Payment info

mojorising — Sat, 14 Oct 2023 14:12:55 GMT

When you try to update your payment info, what message are you getting?

Re: Payment info

JRod — Sat, 14 Oct 2023 14:16:26 GMT

@Jaydaniels

Unfortunately the ticket system is broken so you’ll have to reach out to customer service via the community mailbox.

But before you do that please try the following steps:

1. Clear the browser data and cache from your web browser and open an incognito window.
2. Login to your account and navigate to the payments tab.
3. Click manage subscription, and then manage payment method. It is here that you can type in your new payment info.

Or you can also go right there with this link:

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

The system might give you an error if too many attempts are made within a short time frame so please wait an hour or two between. But if you continue to have issues please reach out to customer service through the community mailbox.

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

Re: Payment info

hTideGnow — Sat, 14 Oct 2023 14:38:17 GMT

@Jaydaniels wait an hour and try using Incognito/Private/Secret mode and try again. Better try with a different card if you have

If same, please submit ticket with agent

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437