topic Re: Subscription ended in Get Support

Subscription ended

tmeminem1 — Sat, 14 Oct 2023 18:33:46 GMT

Morning,

My account says that my subscription has "ended" yet I have autopay on. It doesn't give me detailed information on why I'm being cut off. Been with PM going on four-plus years. Please help.

Re: Subscription ended

BKNS27 — Sat, 14 Oct 2023 08:49:28 GMT

@tmeminem1

It could be the standard notice when your subscription renewal tomorrow while your AutoPay is processing your subscription.

Just ignore and service should be fine tomorrow.

Re: Subscription ended

tmeminem1 — Sat, 14 Oct 2023 08:52:02 GMT

It says services are on hold. However, it is also a weekend and 2:50 a.m. MST. So I will heed your advice and check later. I've never seen the message on my account before, am tired at work, so freaked out just a bit. Thank you.

Re: Subscription ended

Jaydaniels — Sat, 14 Oct 2023 14:10:43 GMT

I’m having the same issue. Today is my renewal day but still saying the same thing.

Re: Subscription ended

tmeminem1 — Sat, 14 Oct 2023 15:14:46 GMT

It was only because I work overnight and wanted to know mainly more as to why my payment came out today instead of the 21 like I originally signed up for. Then I saw the payment and service on hold message. I gave it two hours, it's gone, my plan is back on until November 13 and my phone still works. All is good.

Re: Subscription ended

Robbi — Sun, 05 Nov 2023 15:53:52 GMT

I have had the same problem yet the flagged solution did not apply. I was cut off completely and where I was I was unable to connect to wifi to fix it. Public Mobile has a bad service that you can't pay for features when you are cut off and still within cell service. When I got back to wifi I had to pay to resume because it said my subscription ended even though I was on autopay and I see nowhere in my account that shows why I would have been cut off. I also don't see where it shows to turn on or off auto pay. It was working fine for years before this.

Re: Subscription ended

dust2dust — Sun, 05 Nov 2023 16:03:54 GMT

@Robbi- I have seen this once on one account of mine where the autopay had been turned off. I'm like what? Turned it on and all is good. But I keep an eye on my account. No one expects everyone to keep a close watch on their service accounts from wherever.
To turn back on the autopay (called subscription now) log in and go to:
https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

Re: Subscription ended

Robbi — Sun, 05 Nov 2023 17:14:59 GMT

To update, I found that the issue was with my credit card not working as it was a different card on there than I thought it was and it turns out I missed the payment on the card for a couple months since I never use that card. However, I did not have any message from Public Mobile saying that there was a problem with my payment, it just said my subscription had ended and it read like I had arranged for the subscription to end at that time. Public Mobile should improve their messaging so people know why the subscription has ended.

Re: Subscription ended

dust2dust — Sun, 05 Nov 2023 17:18:39 GMT

@Robbi- There's a whole lot of wrong misleading erroneous messaging going on around here. Another fun one is getting a message saying you need a US roaming add-on for a call when an account on either end is suspended.

Glad you got it sorted.