topic Re: Activate Sim in Get Support

Activate Sim

Leochanms — Sat, 14 Oct 2023 14:27:50 GMT

Hello I just bought a new SIM and now I am unable to actiivate it. I am unable to receive the 6 digits code to activate my SIM.

The sim card # is 8912230000xxxxxxxxxxxxxxxx

Edit by Dunkman: removed personal information

Re: Activate Sim

JRod — Sat, 14 Oct 2023 13:49:06 GMT

@Leochanms

Login to your account, when asked for the two factor code click the option that says “Didn’t receive code” it looks like this:

This will open up a menu that will allow you to receive the code via email. That menu looks like this:

Once on your account go to the profile tab, scroll down and under “My phone number” you’ll see your current SIM number and a pencil icon beside it, click the pencil and then type in that new number.

This link will also take you right to where you go to change your SIM card number:

https://myaccount.publicmobile.ca/en/account/profile/change-sim-number

Re: Activate Sim

Leochanms — Sat, 14 Oct 2023 13:58:55 GMT

Thanks for your reply @JRod but actually my problem is not about login. I am able to login. my issue is about the activation of the sim card after the payment of my plan, in order to activate my sim card i should receive a 6 digits code. Thanks

Re: Activate Sim

JRod — Sat, 14 Oct 2023 14:20:53 GMT

@Leochanms

Are you a new customer? Are you using the app to activate your SIM card or are you using the desktop site? All new activations must be finished using the app.

If you continue to have issues please reach out to customer service and they will be able to assist you.

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).