topic Difficulty registering my New SIM Card for New Service. Redmi Note 8 phone. in Get Support

Difficulty registering my New SIM Card for New Service. Redmi Note 8 phone.

MrOstrowski — Sat, 14 Oct 2023 13:21:13 GMT

I entered my New SIM Card info & selected a 204 Manitoba number,... It immediately said,... There was a problem to contact customer support.

Help

Re: Difficulty registering my New SIM Card for New Service. Redmi Note 8 phone.

JRod — Fri, 13 Oct 2023 23:38:48 GMT

Hello!

The best way to contact customer support is through the community mailbox.

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

As you are a new customer and having a activation issue you might also be interested in trying out a newer live chat support for new customers:

https://services.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

Re: Difficulty registering my New SIM Card for New Service. Redmi Note 8 phone.

hairbag1 — Fri, 13 Oct 2023 23:45:07 GMT

@MrOstrowski

make sure you're using the PM app to activate your new PM account. Once successful, you can delete that app, if you want to just use laptop.

Re: Difficulty registering my New SIM Card for New Service. Redmi Note 8 phone.

BKNS27 — Sat, 14 Oct 2023 01:25:16 GMT

@MrOstrowski

My friend have the Redmi Note 8 Pro and he didn’t have any issues using PM.

Just activate the SIM on the PM app as noted by others.