topic Re: Need customer support in Get Support

Need customer support

John86 — Fri, 13 Oct 2023 19:10:18 GMT

Tried to activate a new account. Got to the payment step and when I hit submit I received a message saying my payment was accepted but there was an error. No details on what the error was, and no options to continue in any way were presented.

Now when I try to log into my account to create a ticket, it asks me to sign in again and then says my password, the one I just used to sign in 3 seconds before, doesn't match.

What is happening? Please fix this nonsense.

Re: Need customer support

John86 — Fri, 13 Oct 2023 19:17:00 GMT

Follow up - my credit card was charged. Why is this the only avenue I have available to me to resolve this?

Re: Need customer support

hTideGnow — Fri, 13 Oct 2023 19:18:49 GMT

hi @John86

yes, PM support is all online, so, you need to open ticket with them and they will reply via Community inbox.

please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Need customer support

John86 — Fri, 13 Oct 2023 19:22:39 GMT

Thanks, have also been unable to submit a ticket - getting an undefined error with that too (lol wtf), so sent a message to the link you provided.

Re: Need customer support

Dandy-Dry1 — Fri, 13 Oct 2023 22:24:23 GMT

Because this mobile company is a complete #$GE$ing joke. C'mon Telus, just give everyone low prices and good service. I lived in the UK for 4 years and cell services and pricing runs circles around service this useless oligopolistic country.

Re: Need customer support

dust2dust — Fri, 13 Oct 2023 22:26:52 GMT

@Dandy-Dry1- Yup, welcome to Canada. A little more space to cover than the UK though.

Re: Need customer support

CS_Agent — Fri, 13 Oct 2023 22:33:24 GMT

Hello there, and thanks for visiting our community forum.

The community is a great way of searching for answers and help from our customers, however if you still need assistance, and you have reached out through a private message, we kindly ask to keep an eye on your community inbox.

Our customer support team will get in touch as soon as possible.

Public Mobile Team.

Re: Need customer support

Dandy-Dry1 — Fri, 13 Oct 2023 22:34:59 GMT

These are administrative/policy issues, not engineering issues. I have never had an issue with mobile performance in Canada...only with customer support, bill payments, and pricing...which is shockingly high. It is reasonable to expect pricing might be slightly higher given the amount of hardware needed per capita given our geography; however, I think the federal government should own all the network infrastructure and the telcos should compete purely on customer service and bid on maintenance contracts. Either that or allow some very deep pocketed foreign competition into the country and make our telcos earn their keep rather than extracting rentier-level profits off of unwitting Canadians.

Re: Need customer support

Lynnbody — Fri, 13 Oct 2023 23:51:35 GMT

I have the same issue and I can't even take my credit card off of my account