topic Re: SMSC issue with eSIM in Get Support

SMSC issue with eSIM

guberm — Sat, 14 Oct 2023 04:14:03 GMT

Hello,

I moved from the physical SIM to eSIM (it happened a few weeks ago)

After the activation, I paid attention to that I could receive but couldn't send SMS messages.

I checked in my device the SMSC number, and saw the number was not available.

Then I tried to update the SMSC manually (SMSC Number: +16475800172) through the *#*#4636#*#*, but unfortunately, I got an error

Does anyone have an idea?

Re: SMSC issue with eSIM

dust2dust — Fri, 13 Oct 2023 21:59:47 GMT

On both update and refresh? Maybe try a reset network settings. Or just a full power off restart. Odd that the first screen it's greyed out. I can change mine.

Re: SMSC issue with eSIM

guberm — Fri, 13 Oct 2023 22:10:35 GMT

Tried already, and unfortunately, the same result

Re: SMSC issue with eSIM

dust2dust — Fri, 13 Oct 2023 22:20:49 GMT

Did you type in the number in that area and click update also?

Re: SMSC issue with eSIM

guberm — Fri, 13 Oct 2023 22:28:41 GMT

of course

Re: SMSC issue with eSIM

will13am — Sat, 14 Oct 2023 00:21:06 GMT

@guberm , I assume that you have no problems with phone calls and data? Please try deleting SMS cache and reopening the app. Maybe that will help. Customers should not have to do SMSC editing to make SMS work. If all else fails, reach out to support for assistance.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437