topic Re: Can't use services in Get Support

Can't use services

Andreas60 — Fri, 13 Oct 2023 22:00:25 GMT

Hi,

I tried to transfer a landline number to a cell phone with public Mobile services. I have paid and am receiving emails welcoming me to public Mobile, but I can't use the cell phone with the public mobile Sim card. I think the problem might be that I am trying to transfer a landline number. What can I do get the services I paid for?

Re: Can't use services

Chalupa_Batman — Fri, 13 Oct 2023 22:07:28 GMT

Hi @Andreas60

If you ported the number over already and it's not working, you may need to speak to the porting team for assistance. I'll message you the number.

Use this link to see if your number is portable.

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do

Re: Can't use services

Phil_Adelphus — Fri, 13 Oct 2023 22:09:50 GMT

@Andreas60 How long ago did you try the transfer? It takes longer to transfer a landline number than a cell phone number. Up to 3 business days according to PM's porting FAQ.