topic Re: Roaming in Get Support

Roaming

Fuse_4651 — Fri, 13 Oct 2023 20:29:32 GMT

I have the $50 Canada/US plan and when I'm in the US I keep getting a message I'm roaming and need an add on. Why does this happen ?

Re: Roaming

softech — Fri, 13 Oct 2023 20:32:05 GMT

@Fuse_4651 it is just a promo text for everyone, without or without roaming plan or add-on, you can just ignore

so, you can connect and use the service? make sure you connect to T-Mobile or AT&T

Re: Roaming

Fuse_4651 — Fri, 13 Oct 2023 20:33:48 GMT

It doesn't automatically switch when in the US ?

Re: Roaming

will13am — Fri, 13 Oct 2023 20:40:13 GMT

@Fuse_4651 wrote:
It doesn't automatically switch when in the US ?

The phone should auto navigate to a roaming partner network when in the US if you have settings on auto.

Re: Roaming

DennyCrane — Fri, 13 Oct 2023 20:43:09 GMT

You should only get that message once per trip, unless of course your hanging out right around the border, in which case the phone could toggle back and forth between US and Canadian towers. As @softech noted, it's a standard text everyone gets. Just ignore it.

Re: Roaming

dust2dust — Fri, 13 Oct 2023 20:53:27 GMT

I seem to remember getting it when the phone switches from one carrier to the other and back. Whatever. It doesn't cost anything.