topic Re: Subscription Cancelled with no Warning in Get Support

Subscription Cancelled with no Warning

josiahdt — Fri, 13 Oct 2023 16:18:55 GMT

Hi, I'm a brand new subscriber. As payment for the month didn't go through due to an accounting error, I was suddenly cancelled with zero heads up. This is ridiculous. Most phone companies warn before cancelling service!

Re: Subscription Cancelled with no Warning

JRod — Fri, 13 Oct 2023 16:22:49 GMT

@josiahdt

Public Mobile is a pre-paid service so you need to pay ahead of receiving the actual service. Have you updated your payment information already?

If not you can login to your account, go to the payments tab, hit manage subscription, then hit manage payment method. Once you have updated your payment method you can hit the resume service button on the overview page.

This link will take you directly to where you can update your payment info:

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

Re: Subscription Cancelled with no Warning

hTideGnow — Fri, 13 Oct 2023 16:22:26 GMT

HI @josiahdt

your service was not cancelled, it was just suspended

Please understand PM is a prepaid provider so we need to pay for the service for the next 30 days. Good and bad, most carrier you familiar are postpaid, but PM or Lucky or chatr are prepaid provider. With Prepaid, you won't get charge without you aware of

For your case, just login My Account, click Pay Now and Resume service and it will be working again

Just in case there is still problem with the card and payment not go through, you can also buy a voucher from Shoppers drug mart and load the voucher using *611 on your phone

Re: Subscription Cancelled with no Warning

mojorising — Fri, 13 Oct 2023 16:24:08 GMT

Technically, they did not cancel your account. It was a payment error/nonpayment.

To get your account working again,

From your computer log in to "My Account", select "payments" on the left, select "add funds with credit card" or "Add funds with voucher".

Using the PM Mobile app just click on the plus sign and go to payments. Same steps.

Re: Subscription Cancelled with no Warning

Justin21 — Fri, 13 Oct 2023 19:29:09 GMT

There were times I got warning and a few times with no warning at all regarding the expired credit card