topic Re: Cannot receive calls in Get Support

Cannot receive calls

mprrs235 — Tue, 10 Oct 2023 19:29:26 GMT

I ported over from Freedom Mobile recently for the 60GB over 90 days deal.

I can place calls just fine but when my GF calls me it goes straight to voicemail. Very frustrating. How do I fix this? Have reset network and phone already. eSIM shows activated with Public Mobile in settings on an iPhone 11 Pro.

Re: Cannot receive calls

hTideGnow — Tue, 10 Oct 2023 19:30:30 GMT

HI @mprrs235

what you experiencing is normal when the port is not done

did you get a text from Freedom? you replied yes?

I will send you a number to PM porting team, they can check and confirm and advise. Please check your community inbox

Re: Cannot receive calls

JRod — Tue, 10 Oct 2023 19:30:56 GMT

@mprrs235

Can you check with your old freedom SIM that you no longer have service on it?

Did you respond the the text to authorize the port within 90 minutes?

Re: Cannot receive calls

BKNS27 — Tue, 10 Oct 2023 21:51:43 GMT

@mprrs235

I am assuming you reply with YES to the text with the Freedom SIM in your phone to complete your porting within the 90 minute window.

If you did then reboot your phone by powering off then back on.

If you missed the text, contact a CS_Agent by private messaging to restart the porting process for you at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot receive calls

Jha — Fri, 13 Oct 2023 19:10:37 GMT

This happens to me too after my phone dims or locks after a few seconds of inactivity.

Re: Cannot receive calls

hTideGnow — Fri, 13 Oct 2023 19:20:03 GMT

HI @Jha

I think OP has a different issue

yours is just a usual device power save , screen lock