topic Re: Need help -- plan did not automatically change on renewal date and I'm out $150 in Get Support

Need help -- plan did not automatically change on renewal date and I'm out $150

shah — Tue, 04 Jan 2022 20:30:19 GMT

I'm extremely frustrated. I am traveling and have been using only the add-on US roaming package, as my billing cycle was not set to end until Feb 8 and it was already prepaid. I had set the plan to change on my billing date to the $25 basic plan for the next 30 days while I travel, and so I was surprised when I got a text saying I have no service on the 8th.

Logged in an unable to change to any other plan. Was forced to pay $179 to get my regular 3 month plan. I assumed, once I paid and was able to change to a lesser plan, Public would apply a credit for the unused portion (99%) to my account. Not so. I essentially am out $150 because the plan failed to automatically change on my renewal date. Can someone please help?

Re: Need help -- plan did not automatically change on renewal date and I'm out $150

will13am — Sun, 11 Feb 2018 02:22:19 GMT

You will need the help of a moderator to resolve this issue. The moderator team can be reached via private message using this link. Refer to the following link for information on contacting the moderator team.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Need help -- plan did not automatically change on renewal date and I'm out $150

shah — Sun, 11 Feb 2018 02:23:33 GMT

Thank you 🙂