topic Re: Roll over add on data in Get Support

Roll over add on data

KL612 — Tue, 04 Jan 2022 10:01:59 GMT

I bought $5 add on data for 200Mb on Nov 28 but it was not roll over to December days plan. I used up my 250 Mb before end of November . Why is that so ? Thanks

Re: Roll over add on data

Anonymous — Mon, 06 Dec 2021 18:20:52 GMT

@KL612 : Sounds like you used up the 200mb. Maybe post a screenshot of your overview page and payment history. Blank out personal info of course.

Edit: plan data gets reset at renewal and gets used first then. Add-on data is buy once and consume over time and gets used when you run out of plan data.

Are you sure you successfully bought the add-on?

Re: Roll over add on data

hTideGnow — Mon, 06 Dec 2021 18:26:51 GMT

Any chance you got mixed up with your regular data bucket? regular data does not get roll over.

Re: Roll over add on data

Anonymous — Mon, 06 Dec 2021 18:27:03 GMT

@KL612

sign in to Self-Serve, to review your account, if you found at Available Funds: $$

Try To Purchase Add-Ons Using Your Self-Serve Account

To purchase Add-Ons using your Self-Serve account, follow these steps:

Click on ‘Purchase Add- Ons’ on the Overview tab and scroll down to the Add-On calculator.
Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
- You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
- If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.
Select ‘Confirm my purchase’, and you’re off to the races!
after you Add-on you have to do Rebooting your phone
what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

Overview Of Add-Ons visit Here link....

for more information about Managing Your Data Usage visit Here link to save your data...

and turn off background data, to save your data.

when your data limit used all, is will be off until next renewal cycle,

at public mobile 30 day Prepaid Service No fees extra charges,

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Re: Roll over add on data

KL612 — Mon, 06 Dec 2021 18:28:57 GMT

I saw Add on =0/ 200Mb together with

37.1/ 250Mb usage for Dec in my data plan details. Dies that mean the roll over is still there?

Re: Roll over add on data

hTideGnow — Mon, 06 Dec 2021 18:30:54 GMT

@KL612 wrote:
I saw Add on =0/ 200Mb together with
37.1/ 250Mb usage for Dec in my data plan details. Dies that mean the roll over is still there?

Yes, it is there

the 0/200MB is the add-on

the 37.1/250MB is the monthly bucket.

PM will use from your monthly bucket first. Once that is done, it will start consume from the Add-on Data. At the end of the cycle, any left over on the Add-on will be rolled over to the next cycle