topic Re: Payment in Get Support

Payment

Sweetbai — Fri, 13 Oct 2023 16:48:11 GMT

Hi had to pay in order to sign up only to find out AFTER that my phone is not compatible. However, I have already paid, so need someone to get back to me. Thanks

Re: Payment

hTideGnow — Fri, 13 Oct 2023 16:51:08 GMT

HI @Sweetbai

your phon enot compatible at all or just not eSIM compatible?

if just eSIM not compatible, you can buy a sim card from Telus or Koodo store and then ask support to change it for you

But if the phone is really not compatible and you try for a refund, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment

Phil_Adelphus — Fri, 13 Oct 2023 17:05:55 GMT

@Sweetbai What phone do you have?

Re: Payment

Yummy — Fri, 13 Oct 2023 17:12:29 GMT

Most modern phones are compatible with PM service.

What phone do you have and what SIM did you buy. NOT ALL phones can handle eSIM...

Re: Payment

Sweetbai — Fri, 13 Oct 2023 18:39:52 GMT

I have a redmi/Xiaomi 11 pro and think it's compatible, but on the sign up for an e Sim, I used the IMEI 1 code, and maybe should have used the IMEI 2 code instead. So as a result, I got rejected. So at this point, just want to be able to resign on again with the IMEI 2. However, I have paid already

Thanks for replying

Re: Payment

Phil_Adelphus — Fri, 13 Oct 2023 18:51:50 GMT

@Sweetbai send a private message to customer support to help you sort it out by clicking here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You will need to monitor your community inbox for a reply (either via the envelope top right or click on your avatar for "messages" if no envelope)

Re: Payment

Sweetbai — Fri, 13 Oct 2023 21:55:28 GMT

k. Thanks