Re: Tech support

CapeBreton — Fri, 13 Oct 2023 16:42:38 GMT

My husband and I recently switched to Public Mobile. He was able to port his number with no issues but I had trouble activating my account and porting my number. My phone was just showing ‘SOS only’ when I put the SIM card in. He was able to create a ticket and he and the PM tech support rep messaged back and forth. They did a bunch of work behind the scenes and when it finally got fixed on their end, PM texted me to say the case was closed but I could text or email the tech if any of the same issues arose. Tech support was great and tried a number of ways to trouble shoot the issue. So my advice is to create a ticket & check you email/junk folder for any notification that they replied.

goodluck!

Re: Tech support

hTideGnow — Fri, 13 Oct 2023 16:45:31 GMT

HI @CapeBreton

with SOS problem, it can be just an account setup problem and not porting related.

please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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Re: Tech support

Re: Tech support