topic Tech support in Get Support

Tech support

KLHclear — Fri, 13 Oct 2023 15:34:55 GMT

Text received:

Hey, it's Public Mobile. We're having trouble transferring your number. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/chat

no one has called me. What do I do?

Re: Tech support

JRod — Fri, 13 Oct 2023 15:40:43 GMT

@KLHclear

Unfortunately despite what the text says nobody from Public Mobile will contact you. But I’ll send you the number to the porting department and they will sort out your porting issue.

Click this link to go directly to the community mailbox. That is where I sent you the number:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Tech support

Yummy — Fri, 13 Oct 2023 15:39:59 GMT

Go to chatbot type 'ticket' and try to create a ticket. If it does not work follow instructions to contact agent directly.

Re: Tech support

KLHclear — Fri, 13 Oct 2023 15:40:25 GMT

A direct phone number? 🙏🏼

Re: Tech support

JRod — Fri, 13 Oct 2023 15:41:52 GMT

Yes! This is a number you can call to get porting support. I’ve sent the number to your mailbox here on the community.