topic Re: New Canada-US plan in Get Support

Re: New Canada-US plan

jacek70 — Thu, 12 Oct 2023 21:20:46 GMT

I tried to get an E-Sim for my wife for their Canada-US plan, and as soon as I tried to pay for it with my credit card, we got a message saying that the postal code of the province that the card is from doesn't much the province of the plan we chose. Tried to get some answers from the community and support and it did not work. Looks like these plans are still available only in Quebec.

Re: New Canada-US plan

hTideGnow — Fri, 13 Oct 2023 13:14:55 GMT

HI @jacek70

exactly which plan you are trying to get?

Re: New Canada-US plan

wolfrat — Fri, 13 Oct 2023 14:12:19 GMT

Plans are Canada-wide. Seems like you hit a bug.

I am in BC and just changed my plan to this successfully. I wasn’t trying to activate a new plan though.

Re: New Canada-US plan

esjliv — Fri, 13 Oct 2023 14:46:00 GMT

@jacek70 are you activating this new plan in the Public Mobile app? Ensure you are doing this first. Then, make sure your credit card billing postal code is entered correctly.

If still issues try to use this link for: Public Mobile Online Activation Assistance