topic Re: Canada-US plan inquiry in Get Support

Canada-US plan inquiry

inquiry — Thu, 12 Oct 2023 23:18:10 GMT

I have an iPhone 8 and am wondering if it will continue to work when travelling in the US if I change to the Canada-US plan (my concern is 5G network compatibility). Thoughts?

Re: Canada-US plan inquiry

hTideGnow — Thu, 12 Oct 2023 23:20:13 GMT

hi @inquiry

Yes it will work

no need to worry about 5G, or the lack of 5G on your phone

We are still using 4G or LTE mainly, your phone can handle that. And your phone can use VoLTE for Roaming voice. So, all good. Change to a Canada-US plan and you can use the service in US like Home

Re: Canada-US plan inquiry

esjliv — Thu, 12 Oct 2023 23:22:57 GMT

@inquiry as per "Canada-US" plan details:

"⁺⁺Whether in Canada or the US, this plan includes unlimited calling, text, picture and video and messaging to phone numbers within and between Canada and the US. Data can be used in both Canada and the US."

Re: Canada-US plan inquiry

inquiry — Thu, 12 Oct 2023 23:36:59 GMT

Thank you!

Re: Canada-US plan inquiry

DennyCrane — Fri, 13 Oct 2023 02:00:00 GMT

Just test to make sure you have VoLTE before you go. You should if you have an iPhone 8, but here's how you can confirm while at home:

1) Turn wifi off

2) Ensure you're connected to 4G/LTE

3) Make a phone call and watch the top of your screen to make sure you stay connected to 4G/LTE once the call connects. If yes, you have VoLTE.

4) Turn wifi back on

Re: Canada-US plan inquiry

inquiry — Fri, 13 Oct 2023 02:17:30 GMT

Great tip. Thanks for the suggestion. I gave it a try and it worked.

Re: Canada-US plan inquiry

DennyCrane — Fri, 13 Oct 2023 02:19:56 GMT

@inquiry Great, you have VoLTE then, so you don't need to worry about the lack of a 3G network in the US. And as others have said, you don't need a 5G phone to enjoy a 5G plan. You'll still get faster than 4G speeds on the 4G network with a 5G plan.