topic Re: Payment in Get Support

Payment

NR5 — Fri, 13 Oct 2023 05:05:11 GMT

Hi, I recently signed up to public mobile and had some issues creating an account and paying my subscription. On my credit card statement, it looks like I have paid the amount 3 times and I am wondering what to do about that. On the public mobile app, in my payment history, I only have 1 payment.

Re: Payment

esjliv — Thu, 12 Oct 2023 23:13:21 GMT

@NR5 Credit cards companies can show both Pending and Authorized/Approved charges. Sometimes there are multiple Pending charges showing during activations or renewals, but when the payment gets authorized, the incorrect amounts will fall away, then the real one will stay.

If these end up being Authorized/Approved charges and the extra funds are not showing in your Available funds area, then contact Public Mobile Customer Support Representatives (CSA).

Methods to contact Public Mobile Customer Support (CSA) below:

1-Normally Faster - use this link to: Get Help With Public Mobile Chatbot], also found in various places in Public webpages, and bottom right corner of the page (See the Chat Bubble),

2-OR, go to your ENVELOPE at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message. Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support.

Re: Payment

hTideGnow — Thu, 12 Oct 2023 23:14:29 GMT

HI @NR5

should be ok to ask agent to check and refund them all. And ask them to confirm you didn't create multiple accounts and won't be paying them monthly

please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437