topic Re: Activation in Get Support

Activation

flamesfan86 — Tue, 04 Jan 2022 20:30:11 GMT

On Monday, we tried to activate a new account with PM. We ported a number from Telus. Telus phone is no longer working, however, new phone is not working either - says no service. E-mails for assistance come back saying it is fixed, but still nothing. Our my account will not set up as when we put in the phone number it texts a six digit code to the number that is not working on the phone. It's a circle we cannot seem to get out of and we signed up for a 30 day plan - hope it doesn't start until we get this resolved.

Re: Activation

Luddite — Wed, 14 Sep 2016 21:27:32 GMT

It's going to seem like a broken record but @Shazia_K or @Mary_M (aka Our Dynamic Duo) will be able to update your account. Sound as though the port hung up; usually just a minor error entering necessary data.

If unfamiliar with private messaging, you can review it here: Private Messages - viewing and creating. You will need it.

Hang on, you should get some help this evening.

Re: Activation

Mary_M — Wed, 14 Sep 2016 21:23:52 GMT

Good afternoon @flamesfan86

Sorry to hear about this. It sounds like a small activation glitch which caused it to not go through completely.

Would you mind sending me your SIM card number by private message ? I'll look into this for you.

Thanks!

Mary

Re: Activation

Luddite — Wed, 14 Sep 2016 21:25:15 GMT

Oh ya, if this is a 2nd account don't forget to give your current active PM number as the referral; reward is $1/30 days.

Re: Activation

flamesfan86 — Wed, 14 Sep 2016 22:32:10 GMT

I sent the information but haven't heard back - did I send everything required?

Re: Activation

flamesfan86 — Wed, 14 Sep 2016 23:17:50 GMT

Phone is up and running!! Seems great now...thanks!!

Re: Activation

NDesai — Thu, 15 Sep 2016 07:42:29 GMT

@flamesfan86 wrote:
Phone is up and running!! Seems great now...thanks!!

Great to hear. Enjoy your services and savings.