topic Re: Cancel in Get Support

Cancel

KeeganM1 — Thu, 19 Jan 2023 21:30:37 GMT

I need to cancel my account. I need to get off pre authorized payments. I can't sign into my account. The verification code won't send to my email

Re: Cancel

pmbc — Thu, 19 Jan 2023 21:32:42 GMT

@KeeganM1 Is your PM account still active? Can you select the SMS option for 2FA to send the verification code to your phone?

Re: Cancel

Handy1 — Thu, 19 Jan 2023 21:34:00 GMT

@KeeganM1 Try again incognito mode private mode there’s cache issues or even another device or lap top , also if you plan to port your number from pm that will automatically close your account otherwise you can get support to remove your credit card from the account immediately

Getting support / submit ticket

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Or while your already here and logged in the community

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Re: Cancel

esjliv — Thu, 19 Jan 2023 21:35:51 GMT

Do you have your account PIN @KeeganM1 ? You can call 611 from your public mobile device/SIM and remove autopay that way.

Cancel

KeeganM1 — Fri, 20 Jan 2023 03:06:23 GMT

I need to cancel my accounts. You guys are terrible. I've tried and tried and now I pissed.I'm going to need someone to call me at xxxxxxxxxxxxxxxxxxx. You have terrible customer service. You want to keep us

Call me

Re: Cancel

Handy1 — Fri, 20 Jan 2023 02:58:04 GMT

@KeeganM1 First look under your name to the right by time stamp arrow button tap it and edit personal info

edit if your plan to port your numbers out of public mobile then that will cancel your account or if you can sign in to self serve and go to payment tab you can disable auto pay or have a agent remove your cc Info right away

Getting support / submit ticket

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here

Or while your already here and logged in the community

you can send a private message to our CS_Agents by clicking here.

Edit 2 we are just customers like you trying to help

Re: Cancel

softech — Fri, 20 Jan 2023 02:55:22 GMT

@KeeganM1 PM support is all online and support won't call you. they need you top open ticket if you need help

In fact this is an open forum, please remove your phone number for your own protection

To "cancel" the plan, you can either port out your number to another provider and your account will be closed upon successful port out of the number

Or you can also login to My Account and go to Payment page -> Manage Payment Method, and then disable Pre-Authorized payment. PM will not be able to renew your account on your next renewal , your account will then be suspended on that day and 90 more days, it will be closed

https://selfserve.publicmobile.ca/en/account/payment/manage-card

Re: Cancel

HALIMACS — Fri, 20 Jan 2023 02:56:01 GMT

@KeeganM1

Care to share with us the issue? We may be able to change your mind.

Re: Cancel

softech — Fri, 20 Jan 2023 03:04:24 GMT

@Handy1 do you mind to avoid putting one line first and then update your post after to add your full reply??

you reserve your first spot and then slowly add all the goodies in. There was another regular who like doing that, eventually she got too many yellows card and red cards and became an Anonymous account here

Re: Cancel

Handy1 — Fri, 20 Jan 2023 03:01:20 GMT

@softech I did that because op personal number there and should remove it as you know this is a public forum , just looking out for their best interest

Re: Cancel

softech — Fri, 20 Jan 2023 03:01:41 GMT

@Handy1 and it would be nice if you can reverse what you did and then add it as a new post.. just to be fair to everyone

Re: Cancel

softech — Fri, 20 Jan 2023 03:03:07 GMT

@Handy1 wrote:
@softech I did that because op personal number there and should remove it as you know this is a public forum , just looking out for their best interest

@Handy1 you did the correct thing to ask user to remove phone number immediately. and if you like to do that.. then after you post that.. start another reply .. this is to be fair to everyone

Reserve your first spot and add all the goodies is a smart move, but not a good forum etiquette

Re: Cancel

CountyDownIeUk — Fri, 20 Jan 2023 03:04:09 GMT

@KeeganM1

Hi. I would suggest you post your issue with a few details here.

https://productioncommunity.publicmobile.ca/t5/Get-Support/What-has-happened-to-the-quality-of-PM-customer-support/m-p/936983#M645169

Issues, how many accounts and age of each account etc.

@darlicious

Re: Cancel

Handy1 — Fri, 20 Jan 2023 03:06:33 GMT

@softech Ok will do that then. , but then I’ve been told by other members to edit messages rather then add more reply’s when I had more to mention seems conflicting somewhat

Re: Cancel

dust2dust — Fri, 20 Jan 2023 04:10:29 GMT

@Handy1- You might be referring to my suggestion to you a while ago. It's a fine line between adding something else that hasn't been mentioned yet in subsequent posts and taking the thunder from a subsequent post to then look like you said it first even though you indicate with an edit...which is good. But a very fine line.

Etiquette is important in this competitive forum. Optics matter.

Re: Cancel

darlicious — Fri, 20 Jan 2023 04:17:32 GMT

@KeeganM1

If you have active service are you only getting the email option for the 2FA verification code? But if your main goal is preventing renewal here are all the options to cancel service....

Disable autopay either by logging into your self serve account and disabling it on the payment page or by calling the 611/IVR system (or 1 855 4PUBLIC and enter your 10 digit #) and entering your 4 digit account pin # to access the autopay menu and disable it.
Replace the payment card on file in your self serve account's payment page with a $0 gift credit card that will cause autopay to fail and suspend your services.
Contact customer support to have your payment card removed from your account.
Put a hold on your payment card before midnight eastern on day 30 of your cycle. You can remove the hold the following day after noon eastern or anytime after your services are suspended.
Suspend your service/account via lost/stolen in your self serve account that will prevent renewal.
Port out your phone number to another provider or number holding service like Number barn.
Write and send a letter to Public Mobile's 25 York St. Toronto Ontario address indicating the date you would like your service to be canceled. (Allow for 30 days for this notice to be effective.)

All of these methods except (6)&(7) will suspend your service for 90 days at which point your account will be canceled and deactivated. (2) I can supply the details of a $0 credit gift card if this method interest you? Contact me via private message for the details.

If you have a $$ rewards account you could allow someone to take over your account as there are community members actively seeking $$ rewards accounts ( I'm one of them !) Or if you have a points account you could also give the account away to a friend or family member or donate it to a charity like a women's shelter.

Re: Cancel

Handy1 — Fri, 20 Jan 2023 04:23:10 GMT

@dust2dust I agree however in this instance that’s not the case no one addressed the elephant in the room about op personal info was primary concern , then it was only my second edit that I mention we are just customers like them and none else mentioned so this is not the case and even with that As we talk about etiquette I find it funny how some will automatically bravo one another even when they miss the elephant in the room and not give credit to the one that actually did , it’s a funny optic also

Re: Cancel

ShawnC13 — Fri, 20 Jan 2023 05:45:11 GMT

@CountyDownIeUk wrote:
@KeeganM1

Hi. I would suggest you post your issue with a few details here.
https://productioncommunity.publicmobile.ca/t5/Get-Support/What-has-happened-to-the-quality-of-PM-customer-support/m-p/936983#M645169
Issues, how many accounts and age of each account etc.

@darlicious

@CountyDownIeUk maybe we should find out what the issue is before we start directing them to other threads

Re: Cancel

HALIMACS — Fri, 20 Jan 2023 14:03:32 GMT

@Handy1 ,

Hmmm… Let’s talk etiquette.

Repeatedly using someone else’s pictorial creations?

Labelling other members as “cheaters” with no evidence of such provided? ( your earlier post to @softech & I )

Insulting other members “manliness” in prior posts. Seriously! 🤣🤣.

Those kinds of prior comments should be left to private messaging (if at all), and they were appropriately removed by @computergeek541

Those practices may not garner bravos from some.

Coincidentally, I’ve noticed that even though I have bravoed you once in a while recently, it is not reciprocal.

So there we go.

And here we are.

Re: Cancel

Handy1 — Fri, 20 Jan 2023 14:08:32 GMT

@HALIMACS just reread this whole thread outlines my whole point , anywyas like I also said before I’m only here for short time , and I’m going back to play fortnight with grown ups .. and all this banter on op thread who just wants to cancel there plan … gets hijacked with views of etiquette