topic Re: How to activate my plan after paying in Get Support

How to activate my plan after paying

Jerome_hynes82 — Wed, 11 Oct 2023 19:46:21 GMT

My minutes not actav

Re: How to activate my plan after paying

softech — Wed, 11 Oct 2023 19:48:01 GMT

@Jerome_hynes82

did you download the app and got pass choosing phone number/porting and got all the way to Step 6?

if you did, did you activate eSIM or physical?

Try to do a Reset All networks on your device

If that does not help, let us know what phone do you have

Re: How to activate my plan after paying

hairbag1 — Wed, 11 Oct 2023 19:48:04 GMT

@Jerome_hynes82

is this a new account or regular plan renewal ? Dial 611 to hear current plan status.

Reboot phone.

Re: How to activate my plan after paying

esjliv — Wed, 11 Oct 2023 19:50:23 GMT

@Jerome_hynes82 - do any services work? Texting or data?

If your account status is ACTIVE, try your sim into another phone to see if calling in/out works.

Re: How to activate my plan after paying

hTideGnow — Wed, 11 Oct 2023 20:29:33 GMT

hi @Jerome_hynes82 you said minutes not activated, was it just minutes? How about data? Do you see your phone connected to Public Mobile network? Try reboot the phone and try the sim card with another phone