topic Re: PUK code not working in Get Support

PUK code not working

hsungje — Tue, 04 Jan 2022 20:30:11 GMT

I ordered a Public Mobile SIM card, while trying to unlock my phone I entered my network unlock code wrong too many times and the phone started asking for the PUK code seen below:

I've contacted the PM moderator to get the PUK code, but when I enter the code provided, it just says "Incorrect network unlock code entered".

I'm currently using Galaxy Note 5 still locked with Bell. Anyone experienced this before?

Re: PUK code not working

MoraMan — Sun, 11 Feb 2018 00:08:15 GMT

wrote:
I ordered a Public Mobile SIM card, while trying to unlock my phone I entered my network unlock code wrong too many times and the phone started asking for the PUK code seen below:

I've contacted the PM moderator to get the PUK code, but when I enter the code provided, it just says "Incorrect network unlock code entered".

I'm currently using Galaxy Note 5 still locked with Bell. Anyone experienced this before?

Shouldn't this be provided by Bell if your phone is still locked to them?

Re: PUK code not working

hsungje — Sun, 11 Feb 2018 00:10:13 GMT

I have the Public Mobile SIM card inserted though.

Re: PUK code not working

mtfolks — Sun, 11 Feb 2018 00:21:45 GMT

If it’s STILL locked to Bell you need to contact Bell to have them unlock your phone and troubleshoot any unlock issues.

Once the phone is unlocked you should be able to proceed with switching to PM.

Re: PUK code not working

will13am — Sun, 11 Feb 2018 00:25:21 GMT

Please contact the moderator team for a PUK code. The moderator team can be reached via private message using this link. Refer to the following link for information on contacting the moderator team.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: PUK code not working

MoraMan — Sun, 11 Feb 2018 00:54:36 GMT

wrote:
I have the Public Mobile SIM card inserted though.

I think your SIM network is blocked because your phone is still locked to Bell. Need to unlock first, then try again me thinks.

Re: PUK code not working

hsungje — Sun, 11 Feb 2018 00:58:58 GMT

wrote:
Please contact the moderator team for a PUK code. The moderator team can be reached via private message using this link. Refer to the following link for information on contacting the moderator team.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

thanks for your response, but please read the post before just copying and pasting your answer. thanks

Re: PUK code not working

mtfolks — Sun, 11 Feb 2018 01:01:21 GMT

@hsungje You said your phone is still locked to Bell. Have you contacted Bell to get that resolved? PM won’t be able to unlock a phone from another provider.

Re: PUK code not working

hsungje — Sun, 11 Feb 2018 01:03:41 GMT

wrote:
@hsungje You said your phone is still locked to Bell. Have you contacted Bell to get that resolved? PM won’t be able to unlock a phone from another provider.

Yes I've contacted Bell already and have the unlock code from Bell right in front of me. My issue is that now the phone asking for the PUK code instead of PIN. The PUK I received from the PM moderators isn't working.

Re: PUK code not working

mtfolks — Sun, 11 Feb 2018 01:06:21 GMT

Best bet is to send them another DM explaining the situation. You may not get a response until tomorrow so be patient.

Re: PUK code not working

ShawnC13 — Sun, 11 Feb 2018 01:08:49 GMT

@hsungje, when I have had to unlock a phone I put in just entered code. Have you tried restarting phone and trying this again?

Re: PUK code not working

will13am — Sun, 11 Feb 2018 02:14:25 GMT

wrote:
wrote:
@hsungje You said your phone is still locked to Bell. Have you contacted Bell to get that resolved? PM won’t be able to unlock a phone from another provider.
Yes I've contacted Bell already and have the unlock code from Bell right in front of me. My issue is that now the phone asking for the PUK code instead of PIN. The PUK I received from the PM moderators isn't working.

Ask again. They are the source for PUK codes.

Re: PUK code not working

SL75 — Fri, 06 Apr 2018 01:48:05 GMT

Hello, I'm having the same issue. My phone was unlocked and I switched from Virgin to PM. I entered my PM pin 3 times and it would not accept it. Then I was asked for my Puk. PM gave me not only 1 but 2 Puk... none of them worked. I'm sitting here with a phone and a sim card that somehow do not match. No help from moderators bcse they say it is a handset issue and they don't deal with them! Really? I see the same screen as you do and I feel hopeless. Thinking of switch back to Virgin. What else can I do?

Re: PUK code not working

medousa3326 — Thu, 20 Sep 2018 14:21:51 GMT

Hi,

I am experimenting the exact same issue since a whole week now! So, I am paying for my phone but can't use it!! Someone from public mobile (it took one day to get an answer), but the two puk number they gave me do not work. After that, they gave me another sim card, still not working and stilk no answer. I am really considering going back with fido, what a whaste of time, thought someone else between the forum would want to help me and faster than the moderators, anyone? Thanks!

Re: PUK code not working

Dunkman — Thu, 20 Sep 2018 13:35:36 GMT

@medousa3326

That is frustrating. You post will get more attention and visibility (and more responses) if you start your own thread. Hopefully, the moderators will still helping you out (taking more time unfortunately)

Besides the information already provided, can you provide more details to give the community members an idea what exactly happened. Did you port your number and it asked for PUK code? Model of phone? Locked or unlocked phone? Have you tried your SIM card in another different phone to help distinguish between hardware problem versus service issue

Re: PUK code not working

cappaj — Thu, 20 Sep 2018 13:48:06 GMT

@medousa3326 wrote:
Hi,

I am experimenting the exact same issue dince a whole week now! So, I am paying for my phone but can't use it!! Someone from public mobile (it took one day to get an answer), but the two puk number they gave me do not work. After that, they gave me another sim card, still not working and stilk no answer. I am really considering going back with fido, what a whaste of time, thought someone else between the forum would want to help me and faster than the moderators, anyone? Thanks!

I had unlock code issues coming from Fido too, but eventually got it sorted out.

Can you let us know what kind of phone you have and what the exact message is that you're getting from your phone?

For me on my Samsung S7, these are the messages/prompts I was shown and what they meant:

"SIM network PIN blocked. Enter SIM network PUK."
- This is asking for Samsung's "master code" - I got this after entering the wrong code for the message below too many times. Samsung and/or your previous carrier can give you this.

"SIM network unlock PIN"
- This is asking for your previous carrier's unlock code - just contact them with your IMEI and they'll give it to you easy peasy. If you enter this incorrectly too many times, you'll get the error message above.

Re: PUK code not working

medousa3326 — Thu, 20 Sep 2018 15:31:19 GMT

Hi Dunkman,

Thanks for your fast answer, you are definitely faster than the moderator, no one have answered me since yesterday yet lol!

The message I have on the screen is: SIM network PIN blocked. Enter SIM network PUK. Fido gave me a code, I've tried it along with two codes given by Public Mobile, but none is working! I tought I burned the SIM card so asked them to send me another one, but the new one haven't asked me to enter any PIN, the message given started asking the PUK.. I don't know if that means something to you..

My phone is a Samsung Galaxy 7 Edge, it's not suppose not to be locked (it is my friend's phone, he told me it was unlocked but after I asked him back, he's not sure if he had unlocked it lol).

I haven't tried the SIM card on another phone, maybe I could do that to see if that's the issue!

Any advise could help!

Thanks and have a nice day!

Re: PUK code not working

krazykiwi — Thu, 20 Sep 2018 15:35:52 GMT

@medousa3326 wrote:
Hi Dunkman,

Thanks for your fast answer, you are definitely faster than the moderator, no one have answered me since yesterday yet lol!

The message I have on the screen is: SIM network PIN blocked. Enter SIM network PUK. Fido gave me a code, I've tried it along with two codes given by Public Mobile, but none is working! I tought I burned the SIM card so asked them to send me another one, but the new one haven't asked me to enter any PIN, the message given started asking the PUK.. I don't know if that means something to you..

My phone is a Samsung Galaxy 7 Edge, it's not suppose not to be locked (it is my friend's phone, he told me it was unlocked but after I asked him back, he's not sure if he had unlocked it lol).

I haven't tried the SIM card on another phone, maybe I could do that to see if that's the issue!

Any advise could help!

Thanks and have a nice day!

If you have a friends sim to try in your phone than that will tell you if it is unlocked BUT it can't be the same carrier that the phone was on previously!

Re: PUK code not working

Dunkman — Thu, 20 Sep 2018 15:40:15 GMT

@medousa3326

As Cappaj mentioned above, you might need to call Samsung itself, to get master unlock code. Sometimes, with some phones, even though it is unlocked initially, once you put in a SIM card, it locks to the initial carrier. Try that....

Re: PUK code not working

wetcoaster — Thu, 20 Sep 2018 15:40:56 GMT

@medousa3326 wrote:
Hi Dunkman,

Thanks for your fast answer, you are definitely faster than the moderator, no one have answered me since yesterday yet lol!

The message I have on the screen is: SIM network PIN blocked. Enter SIM network PUK. Fido gave me a code, I've tried it along with two codes given by Public Mobile, but none is working! I tought I burned the SIM card so asked them to send me another one, but the new one haven't asked me to enter any PIN, the message given started asking the PUK.. I don't know if that means something to you..

My phone is a Samsung Galaxy 7 Edge, it's not suppose not to be locked (it is my friend's phone, he told me it was unlocked but after I asked him back, he's not sure if he had unlocked it lol).

I haven't tried the SIM card on another phone, maybe I could do that to see if that's the issue!

Any advise could help!

Thanks and have a nice day!

@medousa3326

"Unlocked" Samsung phones have been known to lock themselves to the first carrier they are used with. Follow @cappaj's advice in the post above.

Another thought, and no offence meant: How well do you know this friend? Is it possible that they defaulted on their outstanding device balance with their provider and the provider black listed it?