topic Re: change self serve email in Get Support

change self serve email

JB29 — Tue, 04 Jan 2022 10:01:58 GMT

I need to change my self serve email. How do I do that?

Re: change self serve email

will13am — Mon, 06 Dec 2021 18:26:32 GMT

@JB29 , click on the chat symbol on the lower right corner of the webpage and follow the prompts to initiate a support ticket. A CSA will take care of the request.

Re: change self serve email

Anonymous — Mon, 06 Dec 2021 18:28:19 GMT

@JB29

you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
them can solve your issue, they are nice Service Team they will help you 100%.

and them will change for you,

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
Click here to submit a ticket↗↗.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

please include in your message,
phone number,
account 4 digit pin,
Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: For public mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)

Good Luck.

Re: change self serve email

hTideGnow — Mon, 06 Dec 2021 18:29:21 GMT

@JB29 Only PM Suppot can assist in changing email address on Self-Serve. Please open a ticket with PM. Click on the Bubble on the lower right or directly at : https://publicmobile.ca/chatbot.
Follow these these to get to ticket open page quicker:

type: Change username
Click " Forgot Self-Serve Email"
Click "Contact Us"
Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

A reminder, make sure your Self-Serve account's email address matches the one used on the Community Account to get the Community reward