topic Re: I need a refund in Get Support

I need a refund

Karlab_jalil — Wed, 11 Oct 2023 03:25:06 GMT

Hello, I canceled my publicMobile subscription 1 month ago, and I just check my deposits in my bank account and I see a 28$ automatic payment from Public mobile. I need this money refunded as soon as possible.

This charge does not make sense, firstly because I properly canceled the subscription and on the other hand, my previous plan was 45 US dollars. I need this problem solved. I was attentive to any response. Thanks

Re: I need a refund

computergeek541 — Wed, 11 Oct 2023 03:26:14 GMT

@Karlab_jalil wrote:
Hello, I canceled my publicMobile subscription 1 month ago, and I just check my deposits in my bank account and I see a 28$ automatic payment from Public mobile. I need this money refunded as soon as possible.
This charge does not make sense, firstly because I properly canceled the subscription and on the other hand, my previous plan was 45 US dollars. I need this problem solved. I was attentive to any response.

You'll need to contact a cutsomer support agent. Please send a private message to CS_Agent. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I need a refund

BKNS27 — Wed, 11 Oct 2023 14:49:41 GMT

@Karlab_jalil

How did you cancel your account? Could we get some detail?

PM is a self serve service and is a prepaid service. You can contact a CS_Agent but they will also need more details for a refund.

Re: I need a refund

Karlab_jalil — Tue, 17 Oct 2023 03:04:06 GMT

@CS_Agent

I need a response

Re: I need a refund

hTideGnow — Tue, 17 Oct 2023 03:07:30 GMT

HI @Karlab_jalil

did you submit a ticket yet? when did you submit it?

did you check the Community inbox, envelope icon on top right besides your avatar?

and it is a late in the evening now, support might not reply till tomorrow morning. Wait until morning, send them a message again and they will reply shortly then