topic Porting failed in Get Support

Porting failed

williamj54 — Wed, 11 Oct 2023 13:15:04 GMT

I requested to have my number ported from Bell during setup. I answered YES to the text message I received as soon as I received it. It's been almost 24 hours now and I still can't receive calls. Can I get help please?

Re: Porting failed

esjliv — Wed, 11 Oct 2023 13:21:24 GMT

@williamj54 - was this a landline or mobile BELL line?

EDIT, sorry, since you received the TEXT then must be a cell # from Bell.Have you restarted your phone or perform a reset of the network settings?

If you have activated a new account and transferred over from another provider, note that incoming calls are usually the last to port over.

Cell ports can take 2-3 hours. Use the previous provider's SIM card to receive the porting transfer text for approval, within 90 minutes, to port over to Public Mobile and to receive calls from until port is complete.
Landline/voip ports can take 3+ days. Expect a mix of services on the landline and Public Mobile SIM card until port is complete.

When the incoming calls stop on the previous provider’s SIM card and/or landline/voip account, that is a good indication the port is complete.

If this was a Bell CELL account, you can try calling the Telus porting phone number, which we are not supposed to post here. So, check your private messages I will send it to you there.

If still issues, submit a ticket with Public Mobile representatives (CSA) for help; click this link for issues with transfer/porting of phone numbers over to Public Mobile.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/transfer-your-number

Re: Porting failed

softech — Wed, 11 Oct 2023 13:20:17 GMT

@williamj54

did you reboot your PM phone? And Bell's sim still working ?

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed