topic Re: Sim transfer in Get Support

Sim transfer

Rus555 — Wed, 11 Oct 2023 04:15:14 GMT

No service after I transfered from esim to physical sim. I remember there was a customer service number assisting in porting. What is it?

Re: Sim transfer

Hollister — Wed, 11 Oct 2023 04:20:47 GMT

@Rus555

Have you tried rebooting your phone, resetting network settings or reinstalling SIM card.

Re: Sim transfer

BKNS27 — Wed, 11 Oct 2023 08:44:10 GMT

@Rus555

I will pm You the Porting number.

Re: Sim transfer

softech — Wed, 11 Oct 2023 11:27:59 GMT

@Rus555 porting team only deals with porting related issue. You said you transfer from eSIM to physical, are you existing subscriber? If you are, porting team would not be able to help. Also, Porting team won't be able to help with sim provisioning issue, whether you are new or existing subscriber.

You need to engage support via message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Also, did you enter the sim card number for your physical sim on your My Account 's Profile page?? If you did, Reboot your phone onvem. Then try Reset All Networks or Reset Network Settings on your phone. You might also want to try your PM sim card in another phone