topic Re: Change Plan in Get Support

Change Plan

CRW — Wed, 11 Oct 2023 04:11:15 GMT

Hi everyone. I wanted to know if there is a way to change your subscription date to today?

I have used up my data and I have the funds in my public mobile account, but it won't let me change it now, unless I buy a different phone plan.

Help

Re: Change Plan

Hollister — Wed, 11 Oct 2023 04:14:14 GMT

@CRW

If you want to restart your same plan to today and not wait for your renewal date contact an agent. You will not get any pro rated funds for the remaining days for your current plan if you do.

You can contact an agent:

You will receive a response from an agent faster using the first option below, which is the preferred method.

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:

Monday to Sunday: 9 AM to 10 PM EST

Keep an eye on the envelope icon in top right hand corner for a reply from the agent.

Re: Change Plan

DDM69 — Wed, 11 Oct 2023 05:02:39 GMT

Did you try to purchase a data add on?

Re: Change Plan

DDM69 — Wed, 11 Oct 2023 05:03:15 GMT

Re: Change Plan

softech — Wed, 11 Oct 2023 11:48:33 GMT

@CRW

if your current plan still available on the Change Subscription page, you can in fact make a self early renewal there, pick your plan from there and make an immediate plan change by using the Change Now button

If you cannit do that or your existing plan is not even available at the plan change pagez you will have to engage support for an early renewal